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A CAFM system is the software platform an FM operation runs on: a set of connected modules built around a shared asset register, used by managers through a web application and by technicians on mobile. Viewed as a system, it is a database of buildings and equipment, a workflow engine that turns requests and schedules into jobs, and a reporting layer that shows whether the work met the contract.

A work order is the instruction to carry out a specific piece of work, and the record of what happened when it was carried out. In facility management it is the basic unit of everything — the asset it relates to, who raised it, who did it, how long it took, what it cost, and whether it met the service level agreed with the client.

PPM stands for Planned Preventive Maintenance. It is maintenance carried out on a schedule to keep equipment working, rather than in response to something breaking. A PPM schedule sets out what gets serviced, how often, by whom, and against which standard — and in most facility contracts it is the work the client is actually paying for.

Asset tagging is the practice of attaching a unique, scannable identifier to each piece of equipment so that its history, documentation and maintenance schedule can be retrieved on the spot. It is the groundwork for every other part of a CAFM or CMMS deployment — without reliable tags, the asset register is a guess.

An SLA (Service Level Agreement) in facility management is the part of an FM contract that defines how quickly and how well the service provider must respond to and resolve issues, usually by priority level, and what happens when it does not. It turns a general expectation such as prompt repairs into measurable targets that can be tracked job by job.