Reflexion CAFM System specifically designed for FM Services Providers and is an ideal application for managing FM contracts and will facilitate the FM business in serving their end customers better and meeting their business objectives.
Reflexion CAFM for FM Service Providers
With its base modules, while making sure that the Asset, Help desk, Reactive Maintenance are well within the control of the central FM services unit regardless of which team or Sub Contractor is involved in delivering the maintenance services as stipulated in the customers FM contract with the customer.
Reflexion Core Modules
- Service Categories Management
- Technical Resources Management
- Sales CRM Management
- Customer Contracts Management
- Customer Billing Management
- Sub-Contractors Management
- Helpdesk / Reactive Maintenance Management
- Preventive Maintenance Management
- SMS / Email Notification Interface
Mobility Solutions
- Customer App (iOS / Android)
- Field Technician App for Staff (iOS / Android)
Management Access
- Management Approval Portal
- Management Reports
- Performance Review Dashboard (TV based)
Reflexion Optional Modules
- Sub-Contractors Management
- Sub-Contractor Portal
- ERP Interface
- Inventory
- Accounts Receivables
- Accounts Payables
- Document Central
- Payment Gateway Interface
Implementation Benefits
Sales Process Management
- All Enquiries within a Single System
- Contracts & Out of Scope Estimation Process
- System based Quotation & Quotation Approval Process
- Contract Billing Setup and Reminders
- Out of Scope Billing
- Customer Follow-up
- Quotation Revision
- Sales Closing
Customer Satisfaction leading to Renewals
- Simple Mobile App based Service Request Reporting
- Easy feedback and satisfaction star rating on fingertip
- SLA Measurement based on the ‘type of Tasks’
- Portal Access for Quotation Approval and Credit Card Payment
Cost and Operational Benefits
- Resources Efficiency / Movement Analysis
- Touch time Analysis & removing bottlenecks
- Contract Costing Analysis
- Cost Analysis by cost type
- Customer Overall Profitability (Contracts & Out of Scope Jobs)
